Privacy policy

We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe when you visit or make a purchase on www.elaive.co.

1. Information We Collect

a. Device Information

When you browse our Site, we automatically collect basic information such as:

  • Your browser type, IP address, time zone
  • Cookies stored on your device
  • Pages or products you view
  • How you arrived at our Site
  • How you interact with the Site

This helps us improve your browsing experience.

b. Order Information

When you make or attempt a purchase, we collect details such as:

  • Name, billing address, shipping address
  • Payment details
  • Email address and phone number

This information allows us to process your order smoothly.

“Personal Information” in this policy refers to both Device Information and Order Information.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your purchase
  • Check for potential fraud or suspicious activity
  • Improve our website and customer experience
  • Send updates or promotions based on your preferences

3. Sharing Your Information

We only share your information with trusted service providers that help us run our store, such as:

  • Shopify (e-commerce platform)
  • Google Analytics (website analytics)

These partners use your information responsibly and securely.

We may also share information if required by law or to protect our rights.

4. Advertising & Marketing

We may use your information to show you relevant promotions or ads.
You may opt out of targeted advertising here:

  • Facebook: account ad settings
  • Google: ad preference settings

You can also opt out through the Digital Advertising Alliance.

5. Do Not Track

Our Site does not adjust its data practices if your browser sends a Do Not Track signal.

6. Data Retention

We keep your Order Information for our records unless you request deletion.

7. Updates to This Policy

We may update this policy occasionally to reflect changes in how we operate or for legal reasons.

8. Contact Us

If you have any questions regarding this Privacy Policy, feel free to reach out:
📧 elainechan.elaive@gmail.com
📍 Residensi 8, Jalan Sri Jati 3, Taman Sri Jati, 58200, Kuala Lumpur